Tendenci Blog

11:30am CST Tendenci sites are back online after Sungard outage

All Tendenci sites are back online as of 11:30am CST 6/18/08.  We are still talking with our server facility, Sungard, on the cause of the outage and will keep you posted. 

So again, all Tendenci sites are back online.

Have questions?  Need help?  Call us at 281-497-6567 or email support at schipul dot com.

Thanks for your patience - we truly appreciate your business and the opportunity to serve you.

So again, all Tendenci sites are back online.

Have questions?  Need help?  Call us at 281-497-6567 or email support at schipul dot com.

Thanks for your patience - we truly appreciate your business and the opportunity to serve you.

10:30am CST Tendenci site server outage 6/18/08

Tendenci Web sites are currently down due to a service outage today (June 18th) starting around 10:30am CST.  We are experiencing data transport problems at our co-location facilities at Sungard.  Engineers are working to resolve the issues.

Thank you for your patience, we are in constant communication with the Sungard team.  We will keep you updated. 

In the meantime, feel free to call us at (281) 497.6567 with any questions.  If you are on Twitter, you can follow us for immediate updates here:  www.twitter.com/schipul. 

12:20 pm CST All Tendenci sites back online

Thanks for your patience, all Tendenci sites are back online.  Our server facility, Sungard, was experiencing data transport issues and worked quickly to resolve them. 

The situation is still being monitored, but all Tendenci sites are be back online.

Again, we really appreciate your patience and are here for you if you have any questions.

Call us at 281-497-6567 or email support at schipul dot com.

Thank you! 

10:30 am CST Tendenci sites service outage notice

As of 10:30 am CST all Tendenci sites are currently down due to a data transport issue at our colo facility, Sungard.  The facility's engineers are looking into the outage right now.

We will keep you updated and expect the issue to be resolved very quickly. 

Give us a call at 281-497-6567 if you have any questions at all.  We appreciate your patience and as always, your business. 

More info to come soon! 

Adding a CMS page - one added step before you can add

Hey Tendenci lovers!

Before you add a CMS page you will need to confirm whether the page is public or private. This is put in place mainly to make sure you really want to syndicate your content to all RSS readers.

• If public is selected allow anonymous will be checked automatically and the page will be syndicated.
• If private is checked administrators are allowed to view your page only. The page will not be syndicated. 

If you are still wondering why... Here it is in short:

When RSS (syndication) first came around it was a new technology.  A new technology that took time to get popular. When information was syndicated in the past, it was not a big deal because the average end-user was not subscribed to the site.

Now that RSS has grown in popularity we have a much bigger audience.  There are a lot more eyes looking at our content both via the website and through feed readers.

Publishing sensitive information for the world to see can cost a company thousands. Another not-so-cool feature of syndication is that the majority of feed readers cache.  This is the equivalent of sending out "bad" email; you can't take it back.

Thanks for reading!!!! 

We are taking extra steps to emphasize the importance of syndication and it's affects.

CMS pages now require our clients to choose whether or not the content on the page is for public or private viewing before entering content.

Tendenci Software Updates!

Testimonials
Our wonderful programmer Eloy has given the testimonials search a face lift! It now uses styling to present your testimonials.

Directories
You may now put directories within multiple categories. Yippee! This is easily controlled by a site variable, so if you don't need it you can always use the old way.

Zip Codes
You can now control the new zip codes search to tailor to your needs. Need to specify which locations of your establishment show up when a zip code is searched? Well now you can with a new site variable! You may also specify the radius of the search with a site variable.

Photos
The "Next" and "Previous" buttons when flipping though a photo album now start from the first image and move to the last. Don't want to use those buttons? You can always just click the photo and it will move you to the next image.

Development sites inaccessible this weekend - May 12-13th!

The Schipul office building's electricity will be shut down for maintenance between Saturday, May 12th - Sunday, May 13th.

During this time, you will not have access to your development Web sites.

If your Web site is already live, you will not be affected and can access your live site as normal.  The outage only applies to development sites.

Please call us at (281) 497.6567 or email us at support@schipul.com with any questions or concerns.  Thanks!

Tendenci newsletters blocked on April 12th and 13th

Our Spam filters were overzealous and blocked some of your newsletters April 12th and April 13th (until 12pm).

What happened
On Wednesday evening, we upgraded our routers to increase our sites' performance.

Unfortunately configuration on the upgraded routers' Spam filter was too tight and blocked some of our Tendenci sites' outbound newsletters yesterday and this morning until 12pm.

What this means
This means that any newsletters you sent directly from your Web site yesterday may not have been sent.  We are contacting you specifically because we know from your log reports that you used your Web site to email your members.

This is very serious.  We take full responsibility and apologize for any inconvenience or confusion this causes.

What to do
Our Support Team is ready to help you in any way we can.  To re-send your newsletter, you can follow these instructions on How to Clone a Newsletter or contact us at (281) 497.6567.

Schipul office back online and with phones!

Proving that there is no such thing as a normal week at the Schipul offices, we lost our Internet and phone connection thanks to an overzealous Interstate construction crew part of yesterday (2/22) and today (2/23).

However, we are now back online with access to emails and our phones are working again.

All of our live Web sites were never affected by the outages - please call us at (281) 497.6567 with questions or for suggestions on how to overcome your Internet withdrawal symptoms if something like this should ever happen to you.

Thanks for your patience!

Schipul office Internet line cut due to construction - call us!

Need to talk to Schipul today?  Call us at (281) 497.6567!

Construction outside of our building has cut our Internet line, which means that the Schipul office email and Web access is down.                                    

Your live Web site and email accounts are live and well - they are hosted off-site at Vericenter and are unaffected by this outage.

If you have a development Web site, you are currently unable to work on  it until our Internet connection situation is resolved.   Check back here on the Tendenci Blog for Internet connection updates later today.

We are here for you!  Just give us a call at (281) 497. 6567!
                                    
Many thanks for your patience and your business,
The Schipul Team

Reporting Data Warehouse Data Loss

Between December 20^th and January 4^th, with some variation, many of our Tendenci clients lost some reporting data.  Specifically what is known as “eventlog” data was not migrated correctly to the data warehouse tables. Because this is an ongoing script it can not be recovered from daily backups. So the specific reporting data for that date range is non recoverable.

This is a bad thing. First and foremost we apologize to our clients.

The only good news is that eventlog data is redundant with the actual web site log files. Eventlogs are simply an easier way to view the information and definitely one advantage of Tendenci. In this case the redundancy is good as all log files are available with no loss. Yes inconvenient, but we do have access to all records of activity for that time period.

If you are a premium client using our statistics server, you can view your information there. If you are using Google Analytics all of that data will be fine.

Again, we apologize and please do contact us at (281) 497-6567 for non billable assistance if there is reporting needs for that specific period of time we can assist with.

Sincerely,
The Schipul Team