DNS Cobwebs – Tendenci.com and Schipul.com

DNS updates ahoy! If you see something unusual visit https://helpdesk.tendenci.com and submit a ticket or post on the forum. We love our clients. And we’ve been in business since 1997. For the backbone-crew of the company, you know, we’ve got a couple of years on us, and forgive us if we don’t remember every DNS entry for the last 17 years.

I am working to clean up years of cruft between the schipul and the tendenci aliases across all of our sites. It took me a while to figure out that the majority of sub-domain entries (like the “www” part of your domain) had long since been moved to production sites. So, forgive me, but I kinda went nuclear and just cleared out three or four hundred sets of entries from ten years ago.

HOWEVER, it is possible that you may have had a graphic or image using one of these old subdomains from 2005. Keep an eye out for that.

If this should cause a problem with your site it’s a great opportunity to clean things up. Which is why I did it on a Saturday night so it will replicate by Sunday and I’ll personally be monitoring the queue over the weekend (this is Ed typing.)

These changes literally go back to 2005 so my bet is nobody on your team will remember. But they CAN fix it with the template editor by fixing any old out of date links. You’ll score better in search engines as an added bonus and you don’t even need any help from us.

Or if you have the budget to prepay for mods, we can help. Of course we’d rather focus on building out the Tendenci platform. For free assistance visit https://community.tendenci.com but otherwise billable.

I thought I should give y’all a heads up about us clearing out the cobwebs from Halloween and encourage you to keep an eye out for anything that looks different. If you see it, please fix it. We can help, but that is billable obviously ( I wish my employees worked for free but they currently don’t. Nor do they donate money to the company. It’s a conundrum.)

DNS server outage yesterday 12/1 affected Tendenci emails

Yesterday (Tuesday, December 1st) our network provider experienced a DNS (domain name server) outage that caused multiple email failures from some Tendenci Web sites.

What does this mean?  If your Tendenci-driven site sent out any emails yesterday, there is a chance that they didn't make it to your final recipients.  Emailed content includes:

  • Newsletters
  • Contact form submissions
  • Membership renewals
  • Registration confirmation
  • Payment confirmation (from Tendenci, the merchant account confirmations were not affected)

We are still trying to evaluate how many Web sites were affected and at what times, but in the meantime please do be aware that communications from your Tendenci site may not have gotten through.

The Schipul Support team is available to you FREE OF CHARGE for issues surrounding yesterday's email issues.  

Please call us at (281) 497.6567 ext 411 and let us help you with any issues you may have or questions you'd like addressed.  We are here to help and hugely value your business and support.