New Export Update

We’ve just made some updates to the export for users, user group members, memberships and course attempts. As your site grows with more and more users or members, so does the time taken to process the export. As a site administrator, you probably experienced timeout sometimes when trying to do an export, especially if you have a large user or member base.

With the new update, the export runs silently in the background. Once it’s done, you will receive an email in which it will tell you where to download the file. Usually it takes about 5 to 20 minutes. But in case you don’t get the email for some reason, you can click the link on the confirmation page to check if your file is available.

Your export file will expire in one week – we think it should be enough time for you to download.  As for the link in the email, it is completely secure – only an admin can access it.

We hope you enjoy the export with this update. Thanks!

Related export help files: