Yesterday (Tuesday, December 1st) our network provider experienced a DNS (domain name server) outage that caused multiple email failures from some Tendenci Web sites.
What does this mean? If your Tendenci-driven site sent out any emails yesterday, there is a chance that they didn't make it to your final recipients. Emailed content includes:
- Contact form submissions
- Membership renewals
- Registration confirmation
- Payment confirmation (from Tendenci, the merchant account confirmations were not affected)
We are still trying to evaluate how many Web sites were affected and at what times, but in the meantime please do be aware that communications from your Tendenci site may not have gotten through.
The Schipul Support team is available to you FREE OF CHARGE for issues surrounding yesterday's email issues.
Please call us at (281) 497.6567 ext 411 and let us help you with any issues you may have or questions you'd like addressed. We are here to help and hugely value your business and support.