Tendenci 4 Status Update January 6 2015

Another quick update on the status of the network outages. Tuesday Jan 6 2015 – we are still focused on a few long-standing clients experiencing outages or reduced functionality who are still on Tendenci 4, the powerful but legacy version of Tendenci build on the Microsoft platform.

Yesterday was another 12+ hour day for most of the team. They are working hard, but I do insist they sleep some as typos and DNS entries don’t work well together.

If we didn’t communicate directly, rest assured we are working hard to get everyone restored. ~ Ed Schipul, CEO, Tendenci

PS – Please continue to utilize the helpdesk at https://helpdesk.tendenci.com/ for the fastest response. It is the only thing all of us are checking. And luckily the volume is dropping as the sites are being restored. Specifically if it is important enter it directly on the help web site as opposed to starting with an inbound email as then any follow up email communication will continue to be attached to that thread. I thank you for helping us help you.

network outages at several data centers

At Tendenci we are aware of network outages at several data centers. They are being worked on. We are aware of it. We are working on it. Please be patient.

The image below is the world we live in and we are defending our network against it. Black Friday and Cyber Monday aren’t holidays around here – they are battle zones unfortunately.

We understand how critical your infrastructure is to you and take it very seriously. This is the world we live in now. (read more after the jump)

IP Viking Network Attacks Map
IP Viking Network Attacks Map

All of our technical people are working on bringing the clients on Tendenci 4 back online and not taking phone calls or emails as the issues are known. Some require moving large amounts of data which takes time. To not make backups prior to moving servers isn’t acceptable either.

The solution is, unfortunately, we will need to further bulk up load balancers and the already double and triple firewall, WAF (web application firewalls), virus scanners.

Step 1 is to get everything back up.