Some Clients Experienced Mail Server Outage Yesterday – Issue is Resolved

January 3, 2013

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Between the hours of noon and five yesterday afternoon, one of our mail servers went down and was not relaying email from some Tendenci 4.1 and Tendenci 5.0 websites. We have updated the effected sites to point to a new server and all notices should now be sending properly.

The mail server effects email notices sent through the website. For Tendenci 4 Clients, the mail server also effects newsletter sends. If you queued a T4 newsletter to be sent yesterday, it remained in the queue and was sent yesterday evening.

We apologize for the inconvenience. Below are instructions on how to review the email notices generated from your website:

How Do I Know if My Site was Effected?

You can review the notices created from your Tendenci website following these steps.

If you are a Tendenci 5.0 Client:

Be sure you are logged in as a superuser and hover over Quick Links to choose “Admin Backend”

Screen Shot 2013-01-03 at 11.46.21 AM

Scroll down to the Notifications box and click “Notice emails”

Screen Shot 2013-01-03 at 11.46.47 AM

Or you can navigate to this page directly using the URL:  yourURL.com/admin/notifications/noticeemail/

This will display a list of all of the email notices your site should have sent. Look for any notices dated yesterday (January 2, 2012) and click the name of the notice to read the contents.

Screen Shot 2013-01-03 at 11.48.16 AM

If you are a Tendenci 4.1 Client:

In Tendenci 4 there are a few reports that log activity that should have resulted in an email notification. Review the following links to make sure you didn’t miss anything yesterday:

Contacts Report Displays Contact Form Submissions by Day

The most common email notification you will receive is when someone submits your Contact form. To review your site’s Contacts Report – from the Dashboard, click “Reports” under the Tendenci tabs. It will be listed as the first report.

Or navigate directly to yoursiteURL.com/en/users/reports/contacts.asp 

Look for contact forms that came in January 2. Each block represents a contact form, click on the block to view the user’s information and contact form notes.

Screen Shot 2013-01-03 at 12.01.53 PM

Other Tendenci 4 Email Notification Reports:

  • Pending Actions – Displays all pending submissions that require approval – yoursiteURL.com/en/actions/search.asp
  • Event Registrations - Displays list of Event Registrations - yoursiteURL.com/en/calendarevents/registrations/search.asp
  • Membership Notices – Displays any Membership email notifications - yoursiteURL.com/en/memberships/notices/logs/search.asp

Thank you for being a client!

We apologize for the inconvenience, and are happy to help answer any questions you have.

Contact us at support@schipul.com or (281) 497-6567 ext 411

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