[RESOLVED 9:45 AM] Tendenci 4 Database Server Outage

9:45 AM – Sites are back up

The database server has been restored and Tendenci 4 sites are back up and functioning.

We apologize for the inconvenience this morning and thank you for your patience. We are working to examine the root cause of the issue to prevent similar issues in the future.

9:15 AM

Tendenci LogoOne of our Tendenci 4 Database Servers is experiencing a hardware issue this morning and some Tendenci 4 sites are down. Our Support team is on site working on the issue.

We apologize for the inconvenience and will update here as soon as we can.

Questions? Contact us at support@tendenci.com or (281) 497-6567 ext 411

Silicon Valley Fun: Who are You Rooting for to Win the Super Bowl?

UPDATE: Final Results and Congrats to our Winner Kelly!

Below are the results of the poll!

Super Bowl Poll Results

We picked a random participant using Random.org and the winner is Kelly P.!


Schipul California

The Big Game is on Sunday and whether you’re in it for the football, the commercials, or the real-life drama of two brothers coaching against each other in the Super Bowl for the first time ever… over 100 million of us will be watching (111.3 million last year set a new record!).

In support of our Silicon Valley California Office we are pulling for the San Francisco 49ers  in the big game on Sunday – And we want to know who you are rooting for!

Crave Houston football cupcakes

Who will you be rooting for in the Super Bowl Sunday?

Vote in our poll and we’ll send one participant something sweet!

Vote before 5 PM Central time on Thursday January 31. We’ll pick a random poll participant and send you something sweet – if you’re in Houston we’ll send you cupcakes from Crave in your team’s colors!

Thanks and happy voting!

[RESOLVED 7:15 PM] Tendenci 4 Network Connection Issues – Effecting Merchant Account Connections

UPDATE 1/22/2013 7:15 PM – All sites should be now functioning with a normal load time. Timeouts have ceased and the firewall will now allow FTP connections and allow payment gateways to post to Tendenci. We apologize for the inconvenience this has caused. We will continue to monitor server connections. Thank you.

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UPDATE 1/22/2013 5:30 PM – We are still working on this issue with our service provider this evening. Some clients are reporting issues with the email server as well on Tendenci 4 sites. This means that email sent from the website (such as password resets) may be delayed. We will update with more information as we have it.

Thank you again for your patience, we apologize for the inconvenience.

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Our Tendenci 4 servers are currently experiencing a heavy increase of traffic, which has limited our connections to T4 sites. Your data is NOT at risk. This does not effect visitor’s ability to access your website or admin’s ability to log in. It does effect FTP connections (FTP connections may time out) and merchant account connections.

We are working on the issue and will update here as we have more information.

Tendenci 4 Merchant Account Connections May be Interrupted

Any payment gateway that is posting back to Tendenci 4 may be interrupted. Payments are being processed normally at the Merchant Account (i.e Authorize.net), but for some clients the approval confirmation is timing out before it is reported back to Tendenci.

If this happens, you will get an Error Message that payment was approved but there was an error in reporting the transaction back to the website.

Below is a sample timeout Error Message from Authorize.net:

Sample Authorize.net Timeout Error

If you get this error or reports from your customers of this error, please contact our support team and we walk you through how to verify the payment was processed correctly and update your invoices in Tendenci.

Questions? Contact Support

Questions? Contact our support team support@tendenci.com or (281) 497-6567 ext 411

We are working on the issue and will update you as soon as we can. Thank you for your patience.

Register for 2013 Tendenci Training Events! In-Person Tendenci 5 Workshops

Tendenci Logo

New to Tendenci? Looking for a refresher? Have a new board member, volunteer, or staff member you’d like to train up? Register now for one of our free in person classes!

2013 is in full swing and we’re getting things started right by ramping up our Tendenci Training Classes! We’ve added SIX new Tendenci 5 Training Events to the calendar!

These events will be hands on training in our offices in Houston, Texas covering the Tendenci 5 software platform with our team members.

These classes are FREE but space is limited, so please Register to reserve your spot using the links below or the Tendenci events calendar!

See all upcoming Tendenci Events on our events calendar at Tendenci.com/events

 Upcoming In-Person Tendenci Training Events!

Tendenci January 23 Training Event

January 23, 2013

Tendenci Website Management Workshop

2:30 – 4:30 PM

In person in the Schipul offices:

11757 Katy Freeway Suite 930, Houston, TX

See Details & Register Now!

 

Tendenci January 30 Training Event

January 30, 2013

Tendenci Website Management Workshop

2:30 – 4:30 PM

In person in the Schipul Offices:

11757 Katy Freeway Suite 930, Houston, TX

See Details & Register Now!

 

Tendenci February 6 Training Event 2

February 6, 2013

Tendenci Website Management Workshop

2:30 – 4:30 PM

In person in the Schipul Offices:

11757 Katy Freeway Suite 930, Houston, TX

See Details & Register Now!

 

Tendenci February 20 Training Event

February 20, 2013

Tendenci Website Management Workshop

2:30 – 4:30 PM

In person in the Schipul Offices:

11757 Katy Freeway Suite 930, Houston, TX

See Details & Register Now!

 

Tendenci February 27 Training Event

February 27, 2013

Tendenci Website Management Workshop

2:30 – 4:30 PM

In person in the Schipul Offices:

11757 Katy Freeway Suite 930, Houston, TX

See Details & Register Now!

 

Tendenci March 27 Training Event

March 27, 2013

Tendenci Website Management Workshop

2:30 – 4:30 PM

In person in the Schipul Offices:

11757 Katy Freeway Suite 930, Houston, TX

See Details & Register Now!

 

See all upcoming Tendenci Events on our Tendenci Events Calendar at Tendenci.com/events

 

Questions? Let us know!

If you have any questions about this workshop, if it applies to your website software, or suggestions for future Tendenci Live Workshop events, then contact us and we’ll help you out!

 

Some Clients Experienced Mail Server Outage Yesterday – Issue is Resolved

Between the hours of noon and five yesterday afternoon, one of our mail servers went down and was not relaying email from some Tendenci 4.1 and Tendenci 5.0 websites. We have updated the effected sites to point to a new server and all notices should now be sending properly.

The mail server effects email notices sent through the website. For Tendenci 4 Clients, the mail server also effects newsletter sends. If you queued a T4 newsletter to be sent yesterday, it remained in the queue and was sent yesterday evening.

We apologize for the inconvenience. Below are instructions on how to review the email notices generated from your website:

How Do I Know if My Site was Effected?

You can review the notices created from your Tendenci website following these steps.

If you are a Tendenci 5.0 Client:

Be sure you are logged in as a superuser and hover over Quick Links to choose “Admin Backend”

Screen Shot 2013-01-03 at 11.46.21 AM

Scroll down to the Notifications box and click “Notice emails”

Screen Shot 2013-01-03 at 11.46.47 AM

Or you can navigate to this page directly using the URL:  yourURL.com/admin/notifications/noticeemail/

This will display a list of all of the email notices your site should have sent. Look for any notices dated yesterday (January 2, 2012) and click the name of the notice to read the contents.

Screen Shot 2013-01-03 at 11.48.16 AM

If you are a Tendenci 4.1 Client:

In Tendenci 4 there are a few reports that log activity that should have resulted in an email notification. Review the following links to make sure you didn’t miss anything yesterday:

Contacts Report Displays Contact Form Submissions by Day

The most common email notification you will receive is when someone submits your Contact form. To review your site’s Contacts Report – from the Dashboard, click “Reports” under the Tendenci tabs. It will be listed as the first report.

Or navigate directly to yoursiteURL.com/en/users/reports/contacts.asp 

Look for contact forms that came in January 2. Each block represents a contact form, click on the block to view the user’s information and contact form notes.

Screen Shot 2013-01-03 at 12.01.53 PM

Other Tendenci 4 Email Notification Reports:

  • Pending Actions – Displays all pending submissions that require approval – yoursiteURL.com/en/actions/search.asp
  • Event Registrations – Displays list of Event Registrations – yoursiteURL.com/en/calendarevents/registrations/search.asp
  • Membership Notices – Displays any Membership email notifications – yoursiteURL.com/en/memberships/notices/logs/search.asp

Thank you for being a client!

We apologize for the inconvenience, and are happy to help answer any questions you have.

Contact us at support@tendenci.com or (281) 497-6567 ext 411

Even More Digital Media Features – Ninth Day of Christmas Gifts from Tendenci to You!

Photos of "Natural Acts in Artificial Water"

“On the ninth day of Christmas, my true love gave to me… nine ladies dancing.”

On the Ninth Day of Christmas: More photo album features for your photos!

How much do Photos really matter Online? A lot!

Photos can be extremely powerful content on your website to engage your users, tell your association’s story, encourage donations, and serve as frequent content updates that keep visitors (and search engines if you add unique tags and descriptions) coming back to your site for more!

 

Want to know just how often your photos are being viewed?

Visit your Event Log Summary Report to see your Tendenci site’s photo activity.

Find your Event Logs Summary Report

The Event Log Summary Report is the first report listed under the Reports tab of the Tendenci Admin Bar – or navigate directly to YourURL.com/event-logs/reports/summary to see your report.

In the real client example below, Photo views (represented by the blue bars) have the most activity of any module on the site. Even more than regular CMS pages (green) and events (orange).

Sample Client Event Logs - Blue Bars represent photo views

New Tendenci Features for Rich Media!

In 2013 we will be rolling out some new features to the Tendenci Photo Albums & Video Gallery modules to give you even more control over your online photos and videos! Here are some features coming soon to Tendenci:

Updates to Tendenci Online Photo Albums:

  • Updated module settings, including options for who can add new photo albums

photo setting options updated tendenci

  • Drag and drop re-sort on photo albums
  • Ability to assign a photo album or individual photo to a specific user group

Example: Photos tagged with a specific group or committee automatically feed into the sidebar of that Group’s page

dynamic photos for groups

Updates to Tendenci Online Video Gallery:

  • Sorting options by title, category, and ordering
  • Drag and drop reordering in the admin backend

Tendenci Videos Module Drag and Drop Reordering

Merry Christmas from Tendenci!

We’re celebrating the Twelve Days of Christmas with daily previews of several new Tendenci Features coming to your association website in 2013! Join us each day to preview these feature updates for your website!

Visit our Twelve Days of Christmas Main Page to find new updates for each day from now until January 5th!

We love to hear your questions and comments about Tendenci, the open source CMS for Associations – leave a reply below in our comments section or send us your thoughts via email to support@tendenci.com.